TERMS AND CONDITIONS REGARDING PRODUCTS FOR PRE-ORDER
TERMS AND CONDITIONS REGARDING PRODUCTS FOR PRE-ORDER
Guillemot allows Customers to pre-order certain Products on the Website. A “Pre-order” refers to an Order on the Website, prior to the official release date of a new Product, or the date on which an out-of-stock Product once again becomes available in Guillemot’s inventory. The presence of “Pre-order” label on a Product’s page shall indicate to the Customer that a Pre-order is possible for this Product.
Customers who have placed a Pre-order for a Product are guaranteed that their Product will be reserved and shipped to them in priority once it is officially released on the Website, or when it once again becomes available in Guillemot’s inventory.
A Pre-order entails acceptance by the Customer of a waiting period which may amount to several weeks before the Product is delivered.
A Customer may only pre-order one unit per Product available for Pre-order.
A Customer may only place one Pre-order at a time. A new Pre-order will be possible once the Customer has received the pre-ordered Product.
In the event that a Customer has simultaneously placed a Pre-order and an Order for Products available in inventory, the Customer will receive all of the Products ordered — including those immediately available — as of the official release date of the Pre-ordered Product on the Website, or the date of its return to Guillemot’s inventories.
Inventory of Products for Pre-order is limited. Pre-orders are processed in the order in which they are received.
Payment for the pre-ordered Product will be required upon confirmation of the Pre-order.
Guillemot reserves the right, at its sole discretion, to:
- Defer the official release date of a new Product;
- Defer the date on which an out-of-stock Product once again becomes available in Guillemot’s inventory;
- Cancel Pre-orders.
Customers who have placed a Pre-order will be informed via email of any changes with respect to dates, or in the event of cancellation of their Pre-order.
In the event that a Pre-order is cancelled by Guillemot, the Customer will be reimbursed for the amount paid upon having confirmed the Pre-order. No other indemnity shall be paid to the Customer by way of compensation for cancellation of the Pre-order.
A Customer may cancel his or her Pre-order at any time and free of charge, prior to the Product being shipped, via the “CUSTOMER SERVICE” section of his or her customer account.
